Click through to the white paper Manage your Care Home to a Better CQC Rating


Residential Aged and Disability Care homes and care home organisations in the United Kingdom are assessed by the Care Quality Commission (CQC), which creates and enforces regulations to encourage a consistent standard of health and social care on a nation-wide basis. A care home seeking to manage its reputation, maintain credibility and remain competitive must strive for a CQC rating of “Good” or “Outstanding”.

We recently asked Elderly Care Specialist, Leadership Coach and Author, Liam Palmer, whether he thought the CQC successfully raised the standard of quality in care homes across the UK.

“Since 2014 the bar has been significantly raised,” said Palmer, “and I think that level of governance is difficult for your smaller, non-specialist care home operators. For the sector overall, it’s effectively weeding out the weaker operators, and that’s cruel. But on the other hand from a patient or resident perspective, it means that the care that is available tends to be better, so I think on balance that’s a good thing.”

Nation-wide CQC Ratings Require Further Improvement

Individual care providers facing less than perfect ratings should not feel alone. Based on recent ratings reports, many are struggling to meet its expectations, and the standard of care must continue to rise.

  • In 2017, 1/4 of the homes in England’s largest care home providers was classified as failing
  • 41% of homes with 120 or more beds were found to be below par[1].
  • 20% of care homes were rated as either “Requires Improvement” or “Inadequate”.

It’s not all bad news. Versus 2016, every region of England saw a decrease in the percentage of care homes rated “Requires improvement” or “Inadequate”. Yet for 20% of local authorities, the proportion of care homes rated “Inadequate” or “Requires Improvement” had increased.[2]

Ratings of ‘inadequate’ or ‘requiring improvement’ do not mean a home will close. Many can bring up their grades upon reinspection and better workforce management can help.

Our Manage your Care Home to a Better CQC Rating whitepaper will explain how employing health and aged care workforce management software can have a direct impact on improving a care home’s CQC rating.


[1] Which? analysis of Care Quality Commission Active locations for providers registered under the Health and Social Care Act; December 2017
[2] Independent Age: Care Home Performance Across England, as of January 2018


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